Nov15th2007

Chinese Registrars Redux

For part one, go here: http://www.utilitycomputing.com.cn/?p=41

I hate to bitch. And I hate to appear as if I am drumming up business or trying to screw other businesses. I am just trying to call it as I see it as a public service.

We get maybe 3-4 clients a week transfer to us from a very prominent and large Chinese domain registrar and hoster, I won’t say the name. But your guess is probably correct.

Apart from the issues mentioned above, the latest fiasco involves again transferring domain names AND DNS.

Issue One:

Anyone who has worked in IT for a while and manages IT, or at least has half a brain, can understand the confusion that a lower case “L” and the numeral “One” and and upper case “I” can cause. l1I in some fonts.

I have had a domain transfer request reject THREE TIMES because no matter how clear I write down the authorisation codes, that are issued by said registrar – when they eventually get the transfer request from my new registrar they reject the very same code! :-\

C’mon already, think people! Or at the very least set your random number generator to exclude those characters. God knows when I get a password failure, I take 2 mins and check for things like the above or even a six “6” and a lower case B “b” too, before I go back whinging that the code “didn’t work…”

It reminds me of people that when you call a wrong number, just say, sorry wrong number and hang up! Thus requiring me to call them back AGAIN to see if it was indeed the wrong number (as given to me) or if I just dialled it wrong. How hard is it to get the logic of checking what number the wrong caller was trying to call before hanging up??

Issue Two:

DNS server re-delegation. I won’t go into the details here. If you are in the business, you will get the subtleties of it. The dance that involves old and new mail servers, old and new DNS servers, propagation times, TTL values, client usage, abandoned/orphaned email, etc..

Point is, you need to plan it right.

We do.

So after the usual 500 pages of chopped and stamped paper that has gone through the usual 500 people of whom no one can take responsibility to make a decision, they (aforementioned very large and famous Chinese registrar and hoster) agree to a 9PM Friday night change.

So what do they do come 9PM Friday night?

Nothing.

Then to make it worse – hey at least we could have rescheduled. They just assumed it would be OK to go ahead and change it anyway on Monday morning.  More likely they would not want to admit to an error so as to not “lose face” and in the process lose much more face by turning things into a dog’s breakfast.   FUBAR!

The lesson to be learned? One of the very largest and most famous Chinese registrars and hosters, does not even know themselves the intricacies of their products and services and the importance of the correct and attendant management of them.

As I mentioned before, don’t risk you company’s DNS or domain name by letting them manage it. If someone can’t take DNS and registration seriously – then they are a serious risk to your business continuity.